Questions
The things people ask us most.
Are your products genuine?
Yes. We buy from brands directly or from their authorised distributors, and keep the paperwork. We don't buy from grey-market resellers.
I bought from you on Amazon or eBay. Can I buy direct?
Please do. Same stock, same warehouse, and because there's no marketplace fee our prices here are lower. Use code WELCOME10 for 10% off your first direct order — see the welcome page.
Do I need an account?
No. You can check out as a guest. An account just keeps your order history in one place.
Do you sell wholesale?
For trade enquiries, email hello@softilo.co.uk.
Is Softilo also a software company?
It is. Softilo Digital builds software and provides IT consultancy. Here's what it does.